Frequently Asked Questions
What areas do you deliver to?
We deliver throughout Central and Western Queensland, including Rockhampton, Gladstone, Emerald, Blackwater, Mackay and Yeppoon, with extended coverage via on-forwarding.
What types of freight do you transport?
We handle parcels, pallets, bulk freight, machinery, mining equipment, oversized loads and fragile or specialised freight.
Do you offer urgent or same-day deliveries?
Yes. We offer Hot Shot and Direct Drive services 24/7 for time-critical transport.
How do I book a pickup or delivery?
Contact our friendly team to arrange your booking or request pricing.
What information do I need to provide when booking?
Please provide freight weight, dimensions, pickup and delivery locations, and any special handling requirements.
Can you transport oversized or bulky freight?
Yes. We specialise in oversized and out-of-gauge freight, including machinery and construction items.
Do you service residential customers as well as businesses?
Yes. We support private customers, small businesses and large industries.
How do I get a quote?
Simply contact our team for fast pricing and availability.
What are your delivery timeframes?
Daily services operate Rockhampton–Gladstone, with overnight services to Mackay, Emerald and surrounding regions Monday–Friday.
Do you offer warehousing or storage?
Yes. We offer in-transit storage, warehousing, 3PL and inventory management.
Are after-hours pickups available?
Yes. After-hours collections are available via our urgent delivery service.
What happens if freight is damaged or lost?
Our team will assist with claims and resolution.
Do you charge extra for regional or remote deliveries?
Additional costs may apply depending on location, distance and access requirements.
What payment options do you offer?
We offer accounts, invoicing cycles and standard payment methods.
What size vehicles do you have?
We operate a diverse fleet ranging from vans to heavy haulage.
Can you handle dangerous goods?
Yes, certain dangerous goods can be transported by our licensed team.
How should I prepare my freight for transport?
Ensure freight is packaged, labelled and secured appropriately.
